Returns & Exchanges
We want you to be fully satisfied with your Roark gear, which is why we offer a 30-day return window for all items in their original, unused condition. Whether you need a different size or a full refund, our streamlined process ensures you can get back to your adventures as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack and Ship
Securely pack your items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing